For Vendors

Everything else in these docs speaks to market organizers. This page is for you — the farmer, maker, or food truck applying to sell at a market that runs on VendorStreet. It covers the journey from application link to paid invoice, and it’s honest about what you can’t do yet.

How do I apply to a market?

Organizers share an application link that looks like /markets/<market-name>/apply. Opening it walks you through three phases:

1. Create your account — name, email, password. You’ll need to pass a quick human-verification check.
2. Verify your email — click the link in the email we send. It brings you straight back to the market’s application. If the email hasn’t arrived, check spam, then use Resend email on the application page.
3. Fill in your application and submit it — business name, vendor type, and a short description for this market. Submit application is the step that sends it: until you press it, the organizer can’t see your application at all. You can save your details and come back later.

My vendor profile is complete, so why does my application say “Not submitted”?

Because they are two different things:

• Your vendor profile (the Complete profile button on your dashboard checklist opens it) is your business card: display name, contact details, address, links. You fill it in once, and every market you apply to can see it. The dashboard checklist item Complete your vendor profile tracks this.
• Your market application is what one market reviews: the business name, vendor type and description you give that market, on its application page. It starts out Not submitted when you create your account, and it only reaches the organizer once you press Submit application.

A finished profile doesn’t submit the application for you. If your dashboard shows an application as Not submitted, press Continue application on it: that opens the market’s application page with your details filled in, ready to submit. Once submitted it reads Pending approval until the organizer decides.

If a market doesn’t accept your application, it shows as Rejected with an Update and resubmit button. You can change your details and send it again.

One account, one market organization: if you sell at several markets run by the same organizer, one application covers you for their markets. Markets run by different organizers currently need separate accounts under different email addresses.

How do I know I’ve been approved?

You’ll be told, both ways: a notification lands in your in-app inbox (the bell icon) and an email goes to your account address the moment the organizer decides. An approval says you can start booking; a rejection includes the organizer’s reason. The same applies if an organizer later suspends or reinstates you.

Your dashboard always shows your current status too, and if you’ve turned off non-essential email in your profile settings, the in-app notification still arrives — it’s only the email that’s skipped.

What’s this checklist on my dashboard?

Markets can require things before you’re allowed to book: a complete profile, signed agreements, insurance certificates, permits, or submitted sales reports. Your dashboard shows the checklist with an action for each item. The first item, Submit your application, comes from your application to that market rather than from the market’s rules, so a green Complete your vendor profile never means you’ve applied:

• Document uploads — submit the file; if the market reviews uploads, it clears once approved. Documents with expiration dates stop counting once they lapse, and you’ll see the requirement reappear — upload the renewed certificate.
• Agreements — read and sign or acknowledge in the viewer.

Anything unfinished on the checklist can block booking, and the booking screen will tell you what’s missing.

How do I book a space?

Bookings → New booking opens the booking wizard:

1. Pick the market and date(s). Some dates are grouped into a required set — a festival weekend, a holiday series — which you book together or not at all; the wizard adds the whole group.
2. Pick your space (on booth-mapped markets) or your quantity (on capacity markets).
3. Add any extras the market offers — electricity, tables, parking. Some extras are required and pre-added.
4. Review the price preview and submit. The review step also warns you about anything the market will flag — a late-booking fee, or a rule that sends the request for manual approval — before you commit.

Your booking goes to the organizer for approval; approved bookings get an invoice. Note booking cutoffs: markets can close booking a set number of hours before each date, and some charge a late-booking penalty close to the date.

Where do I see my bookings?

Bookings lists every request you’ve made, showing the market day itself (in the market’s local time, not yours), your assigned space once the organizer has assigned one, and the status.

Click any row to open the booking. That page is the one to check the morning of a market: the date and hours, your stall, your add-ons, a link to the market’s map so you can find your pitch, and a link to the invoice raised against the booking.

A rejected booking shows the organizer’s reason both in the list and on the booking page. If they didn’t record one, the page says so — contact the market directly.

A draft is a booking you started but never submitted. Drafts are marked as such in the list, and they still hold your place for that market day — so if you can’t start a new booking for a date you thought was free, look for a draft on it and delete it from the list.

What if I can’t make a date I’ve booked?

You can’t cancel a booking yourself — the organizer has planned the day around it, and may already have invoiced you. What you can do is ask them to release you, and they decide.

Open the booking and use Request cancellation. A reason is required, and the organizer reads it word for word, so write it for their eyes. This is only available while the market day is still ahead of you; once it has started, contact the organizer directly.

Asking is not cancelling. Until the organizer answers, the booking still stands and you are still expected on the day — the booking page and your booking list both say cancellation requested beside the real status so you can’t mistake the two. You’ll be told either way:

• Approved — the booking is cancelled and your space released. An unpaid invoice for it is voided automatically, and any credit it consumed comes back to you.
• Declined — the booking stands, and you’ll see the organizer’s reason. You can ask again if things change.

If you had already paid the invoice, approving does not refund you — the invoice stays paid and the organizer arranges any refund with you directly, the same as every other refund on the platform. You can still request cancellation on a paid booking; just don’t read the approval as money coming back.

One request at a time: if you press the button again while a request is open, you’ll simply be shown the one you already sent.

How do I pay?

Invoices lists everything billed to you. An issued invoice has a Pay now button that takes you to a secure Stripe checkout page — your card details go to Stripe, not VendorStreet. The invoice flips to paid automatically when the payment completes.

Paying the organizer directly — cash or check at the market — also works if they accept it; they record it and the invoice shows paid the same way. If the market charges sales tax on booth fees, you’ll see it as its own line on the invoice.

What about sales reports?

Some markets require a sales report after each market day — your dashboard will prompt you when one is due. Enter your day’s sales (or mark no sales) under Sales reports; you can export your own history as CSV there too. Heads up: an overdue sales report can block your next booking until it’s submitted.

Things you currently can’t do (so plan around them)

• Cancel a booking yourself, or change one after submitting it. You can ask to be released from a booking and the organizer decides (see above), but the decision is theirs and there’s no self-service cancel. Changing the details of a submitted booking isn’t possible at all — ask the organizer.
• Message the organizer in-app. There’s no messaging inside VendorStreet yet; use the contact channel the market gives you. (A cancellation request is the one place you get to write to them in-product, and it’s only about that one booking.)
• Get a refund in-app. Refunds are handled by the organizer outside the platform — including after an approved cancellation, if you’d already paid.

Notifications and email preferences

The bell icon holds your in-app inbox — application decisions, organizer announcements, and booking updates land there, and optionally in your email. Every non-critical email we send has an unsubscribe link, and you can toggle non-essential email any time from your profile settings. Critical account emails (like password resets) always send.

Next steps

• Terms of Service — the agreement your account operates under
• Questions about a specific market’s rules, pricing, or refunds go to that market’s organizer — they configure everything this page describes.