Payments and Stripe Processing
4.4 Payment Processing
VendorStreet uses Stripe, Inc. (“Stripe”) and its affiliates to process payments on the Platform. Stripe is a third-party payment processor and is not owned or controlled by VendorStreet.
By making or receiving payments through the Platform, you agree to be bound by:
- Stripe’s Services Agreement
- Stripe’s Connected Account Agreement (if applicable)
- Stripe’s Privacy Policy
These agreements are incorporated by reference and may be updated by Stripe from time to time.
4.5 Stripe Accounts
Depending on your role and the features enabled:
- Market Managers may be required to connect a Stripe account to receive vendor payments or manage payouts.
- Vendors may be required to provide payment information to pay market fees or, where applicable, receive refunds.
You authorize VendorStreet to:
- Create and manage Stripe accounts on your behalf where required;
- Share necessary account, identity, and transaction data with Stripe for payment processing, compliance, fraud prevention, and regulatory purposes.
4.6 Fees, Charges, and Payouts
Stripe may charge processing fees, which may be:
- Passed through to users,
- Included in Platform fees, or
- Separately disclosed at the time of payment.
VendorStreet does not control Stripe’s fees, payout schedules, reserve requirements, chargebacks, or compliance reviews.
Payout timing and availability are determined by Stripe and may be affected by:
- Verification status,
- Transaction volume,
- Chargebacks or disputes,
- Regulatory requirements.
4.7 Chargebacks and Disputes
All payment disputes, chargebacks, or reversals are handled through Stripe.
You acknowledge that:
- VendorStreet is not responsible for chargebacks or disputed transactions;
- Stripe may deduct disputed amounts from future payouts;
- You are responsible for responding to disputes in a timely manner through Stripe’s systems.
VendorStreet may provide limited administrative assistance but does not guarantee dispute outcomes.
4.8 Payment Compliance and Restrictions
You agree not to use the Platform or Stripe services for:
- Illegal goods or services;
- Prohibited or restricted products under Stripe’s policies;
- Fraudulent, misleading, or deceptive transactions.
VendorStreet reserves the right to suspend or terminate accounts that violate Stripe policies or applicable laws.
4.9 Limitation of Responsibility
VendorStreet is not a bank, money transmitter, or payment processor and does not hold funds on behalf of users.
VendorStreet is not responsible for:
- Payment delays or failures caused by Stripe;
- Account holds, reserves, or terminations imposed by Stripe;
- Compliance actions taken by Stripe or financial institutions.
All payment services are provided by Stripe under their respective agreements.