Announcements & Notifications

When you need to tell every vendor something — the lot is muddy, load-in moved to 6 AM, Saturday is cancelled — VendorStreet’s announcements put one message in front of your whole vendor list, in-app and optionally by email. This page covers composing them, the email credit allowance, and how vendors’ notification preferences interact with what you send.

How do I send an announcement?

Open your market’s Notifications page (from the market’s admin area, at /markets/<market-id>/notifications), write a subject and body, and send. Every vendor attached to the market receives it in their in-app inbox (the bell icon); tick the email option to also deliver it to their inbox for real.

Sending is available to organization owners and admins.

Who receives it?

Announcements go to your market’s vendors — everyone who has applied to or booked with the market. There’s no per-date targeting yet (“only vendors booked this Saturday”), so write announcements for the whole roster or name the date in the subject so others can skip it.

What are email credits?

Email delivery draws from a monthly allowance — 1,000 emails included per month. In-app delivery is always free and doesn’t touch the allowance. A send that would exceed your remaining balance is refused up front (you’ll see an insufficient email credits error) rather than partially delivered — if that happens, drop the email option and the in-app copy still goes out.

What about vendors who opted out?

Vendors (and guests) can opt out of non-essential email — via the unsubscribe link in any message or their profile settings. Announcement emails honor the opt-out: those vendors are skipped for email but still receive the in-app copy. This is the polite default and also what keeps your emails deliverable; don’t route around it.

What this isn’t (yet)

• Not two-way in-app. Vendors can’t reply from their inbox in VendorStreet. They can reply by email: announcement emails are sent with your organization’s contact address as the reply-to, so hitting Reply lands the message in your normal inbox, outside VendorStreet. Those replies never appear in-app, and vendors who received only the in-app copy have nothing to reply to — so still name a contact channel when the answer matters. Set the address under Organization settings → Contact email; without one, replies fall back to a no-reply mailbox nobody reads.
• Not SMS. Email and in-app only.
• Not scheduled. Messages send when you hit send; there’s no queue-for-later or recurring reminder.
• Not automatic. Announcements send only when you write one. Some events carry their own transactional notices — booking approvals, invoices, and market-day cancellations notify the affected vendors on their own — but nothing composes an announcement for you.

One of those automatic notices is worth knowing about: cancelling a market day notifies every affected vendor by itself — their bookings are cancelled, unpaid invoices voided, and each vendor gets an in-app notice (plus email, opt-out honored). An announcement is still the right follow-up for what the automatic notice can’t say: why the day is off, whether there’s a rain date, and what happens next.

Next steps

• Markets — where the Notifications page lives per market
• For Vendors — what the receiving end looks like